16 July 2019

MATA KULIAH UBHARA SURABAYA

SAP, SILABI, KURIKULUM, GBBP, MODUL

Posts Tagged ‘Customer Satisfaction’

Savap Halaman 229 ISSN-L: 2223-9553, ISSN: 2223-9944»

May 1, 2012 by   Filed under Ekonomi, Jurnal-Ekonomi

Vol. 2, No. 1, January 2012 EFFECT OF SERVICESCAPE AND EMPLOYEE COMMUNICATION QUALITY ON CUSTOMER LOYALTY OF MANDIRI BANK IN SURABAYA Dr. Musriha Bhayangkara SurabayaUniversity INDONESIA ning_musriha@yahoo.com ABSTRACT The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer... Savap Halaman 229 ISSN-L: 2223-9553,  ISSN: 2223-9944